Frequently Asked Questions

Everything you need to know about bringing Freddie into your home.

What is the typical shipping timeframe for furniture?

Most of our in-stock home pieces ship within 3-5 business days. Larger furniture items are delivered via our specialized white-glove service, which typically arrives within 2-3 weeks depending on your location.

Do you offer a warranty on Freddie products?

Yes, we stand by our quality. All Freddie furniture comes with a limited 1-year warranty covering manufacturing defects in materials and workmanship to ensure your peace of mind.

What is your return policy for home decor?

We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made or final sale items are not eligible for return.

Can I request fabric swatches before purchasing a sofa?

Absolutely. We want you to be sure about your choice. You can order up to five fabric swatches for free through our 'Request a Swatch' page to test colors and textures in your own light.

How do I track my order?

Once your order departs our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to our carrier's real-time tracking portal.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Apple Pay. For larger purchases, we also offer flexible financing options through Affirm so you can pay over time.